What's Your Return Policy?
If you have any questions or concerns regarding your specific order please contact email@example.com
We provide detailed product information on each product page so that every consumer can educate themselves on each ingredient and consider their taste preferences before making a purchase.
As we are not a storefront retail outlet, we are unable to receive returns or provide refunds for taste preferences.
Route ‘1 Click Protect’ is at checkout to provide a way for customers to protect their package in case of damage to their order during transit. Through this added $0.98 charge, if there is any issue with your package upon delivery you will be fully refunded for your order! If you have not selected Route '1 Click Protect' at checkout we are not responsible for product damaged in transit.
How Long Does Shipping Take?
Please allow up to 4 business days for your order to be packed and shipped and another 4 for it to be delivered. Keep calm and nut butter on.
How Should I Store Abby's Better?
We do NOT recommend storing these products in the fridge.
If you do, the butters will begin to solidify due to the coconut oil. But don’t worry, this can be fixed by letting it sit out and return to room temperature.
Our bites can be stored wherever as long as it is cool and dry!
How Long Do Your Products Last?
In a dry, dark place like the pantry all of our nut butters and squeeze packs can last up to 4 months once opened and in the fridge approximately 6 months.
The bites last until the expiration date on the bag.
Why Does The Oil Separate In The Jars?
Oil separation naturally occurs because we do not add emulsifiers to keep the nuts and oils together.
Simply stir the butter.
Do not drain the oil or you will have extremely dense butter.
If you are particularly bothered by this separation, simply store your jars upside down so the oil separates at the bottom instead.
Are All Your Products Peanut Free?
YES. All of our products are produced in a peanut-free facility.
Do Your Products Contain Coconut?
Most of our products contain either coconut oil, coconut sugar, or shredded coconut.
The only products that don’t contain coconut are our Date Pecan butter and our Keto Cocoa Pecan butter.
Keep in mind: all of our products are processed on the same machines.
Are All Your Products Made On The Same Machinery?
Yes. All of our products are processed on the same machinery.
However, we do have a thorough cleaning and sanitation process, but this is something to keep in mind if you have a severe allergy.
What Should My Bites Look Like?
Our nut butter bites are made with primarily dates and nuts.
At the end of the ‘bite-making process’ we coat all of our bites in flour to prevent them from sticking to each other and getting oily.
Because of this, you might see a white coating of flour that varies per bite!